Terms & Conditions

Basic Returns Information
Types of returns that you can request from Sole Source Technology, LLC Customer Service: Replacement returns of products damaged on arrival (DOA) - If you have a COD account, Sole Source Technology, LLC ships the replacement product as soon as the damaged product is received back at Sole source Technology, LLC.

Cross-Shipment returns of DOA products - If you have a net-terms open account, Sole Source Technology, LLC ships the replacement product immediately; you ship the damaged product, and the packages cross in transit.

Credit returns of undamaged products - Credit returns may be available depending on a variety of conditions. You ship the product; when received, Sole Source Technology, LLC credits your account. Custom-configured products cannot be returned for credit.

Products not authorized for return shall be defined as "over-goods." Over-goods may be returned to you at your expense or may, in Sole Source Technology’s exclusive discretion, issue a credit for the last purchase price, or the current price or the cost of goods less a 15 percent handling fee. Sole Source Technology, LLC will not be liable for any loss or damage to over-goods. Products returned for any reason other than Dead on Arrival (DOA) or as defective must be in resalable condition, complete and unused, and the outer seal must not have been opened or re-taped. Product boxes that have been opened or re-taped are not eligible for return and will be refused.

All orders that require configuration or assembly of product to meet customer specifications are non-cancelable. These orders are custom built to meet a specific customer's need and may not be canceled. The customer is responsible for the full payment of the order once a purchase order has been sent to Sole Source Technology, LLC.

Additional requirements include
Accounts must be current to receive RMA # for a stock balance return.
End-of-Life product cannot be returned.
OEM product cannot be returned.

All returns must be received by Sole Source Technology, LLC within 30 days from the date the RMA number is issued. RMA numbers are only valid for 30 days.

All computer systems returned as DOA or defective will be tested; other products returned as DOA or defective may be tested. Products found not to be DOA or defective will be subject to return to the customer at the customer's expense. In order for Sole Source Technology, LLC to process your claim most efficiently: Contact your local carrier office and advise them that you have a damaged product that needs to be picked up and returned to Sole Source Technology, LLC. Provide them with the information requested on the Damaged Reference and "MT" Box Returns Form. An inspector should contact with you within 3 days. They should pick up the damaged package or empty box, leave a call tag-pick up receipt, and return the product back to Sole Source Technology, LLC. Please keep this receipt for your records in case the product is not returned to Sole Source Technology, LLC. In the event that the inspection does not take place, or your product is not picked up within five (5) business days of your initial call, please contact Sole Source Technology, LLC Customer Service at 949-707-2090.

Copyright and Trademark Notice
This site is owned and operated by Sole Source Technology, LLC. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of SOLE SOURCE TECHNOLOGY, LLC Copyright © 2003, ALL RIGHTS RESERVED. All audio and video clips are the sole property of Sole Source Technology, LLC or their respective content providers. All software used on the site is the sole property of Sole Source Technology, LLC or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Sole Source Technology’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Sole Source Technology, LLC are registered trademarks, trademarks or service marks of Sole Source Technology, LLC. All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of Sole Source Technology. All other trademarks or service marks are property of their respective owners. The use of any SOLE SOURCE TECHNOLOGY trademark or service mark without Sole Source Technology's express written consent is strictly prohibited.

Disclaimer and Limitation of Liability as to Products Sold
All of Sole Source Technology, LLC’s flash and memory products are guaranteed against defects for the lifetime of the product, hard disk drives receive a 3-year warranty against defects. Sole Source Technology, LLC makes no representations or warranties, either express or implied, of any kind with respect to products sold on this site. Except as expressly stated herein, Sole Source Technology, LLC expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Sole Source Technology, LLC arising from any product sold on this site shall be the price of product ordered. In no event shall Sole Source Technology, LLC its directors, officers, employees and representatives be liable for special, indirect, consequential, or punitive damages related to product sold. Please read all packaging materials and copyright warnings.

All rights and obligations under the terms and conditions of Sole Source Technology, LLC sales invoices, shall be governed by the laws of the State of California without regard to conflict of law rules or principles which might refer to the law of another jurisdiction. Buyer agrees to exercise any right or remedy in connection with these terms and conditions exclusively in, and herby submits to the jurisdictions of the State of California, Courts of Orange County, California, or the United States District Court at Santa Ana, California. State and Federal courts situated in Orange County, California will have jurisdiction and venue over any dispute or controversy that arises out sales of Sole Source Technology’s, LLC sales.